HOUSING SERVICES
Helping individuals and families without stable housing achieve housing stability,
growth and improved well-being, and places of belonging in the community.
Staff Story
An Iraq war veteran found a home and healing. Today Frank tells other vets: “Don’t be ashamed of who you are.”
Frank Lucas enlisted in the Air Force in 2004 at age 21. He served as an aircraft technician before being embedded with the Army during the Iraq campaign from 2007-2010. After six years of service, he returned home with an honorable discharge—and challenges he didn’t talk about.
“I penalized myself by keeping it in.”
Frank pursued his passion, studying Animal Science and landing his dream job as a veterinary technician. For a while, it worked -- until it didn’t. The physical demands became overwhelming. Unresolved PTSD affected his ability to cope. He had to walk away from the career he’d fought so hard to build.
What followed was a spiral: Frank’s health deteriorated. Relationships fractured. Twice, he found himself homeless. A veteran who once served in a war zone now struggled to keep himself afloat.
After years of struggle, Frank made his way to Seattle and found a pathway to healing. Today, he works the night shift at Compass Housing Alliance’s Blaine Veterans Center, helping veterans experiencing homelessness navigate challenges he knows intimately.
His approach is rooted in hard-won wisdom. “Don’t be ashamed of who you are,” Frank tells veterans. “Acknowledge who you are. Learn to cope with it, so that you can move forward.” In helping others fight battles similar to his own, Frank discovered something unexpected: “By working here and working with these veterans, I am helping myself as much as I am helping them.”
On November 9, 2025, Frank’s purpose took center stage when Boeing and the Seattle Seahawks recognized Compass Housing Alliance with the “Honoring Our Heroes” award. Frank and his colleagues held the U.S. flag during the national anthem at Lumen Field—a full-circle moment from serving his country, through homelessness and struggle, to helping other veterans find their path forward.
99,596
SHELTER NIGHTS PROVIDED
127,447
PIECES OF MAIL PROCESSED FOR CLIENTS
684
UNITS OF PERMANENT HOUSING
47,549
HYGIENE CENTER SHOWERS PROVIDED
312
EMERGENCY SHELTER BEDS
131,636
HOT
MEALS SERVED
Staff Profile
Amy Kickliter
LCSNW welcomed Amy as Program Manager for Employment & Housing Services for the Greater Puget Sound District in April 2026.
Amy brings more than 20 years of experience in nonprofit housing, employment, and education services, including leadership roles with Neighborhood House, King County Housing Authority, and Highline College.
She now leads a growing team of 11 staff members working with families to prevent homelessness and support housing stability. In 2025, the team served 769 families and distributed more than $1.3 million in rental assistance to help clients remain housed. Through other programs that Amy doesn’t manage, LCSNW assists hundreds of additional clients with housing needs, including asylum seekers and clients living in Compass Housing Alliance emergency and affordable housing units.
“The depth and diversity of services at LCSNW pleasantly surprised me in my first month,” Amy said. “I believe a multi‑service model is the most effective way to help vulnerable populations move forward with lasting results. LCSNW is making a powerful impact in our communities.”
Amy is focused on strengthening partnerships that expand wraparound services to housing clients and make systems more efficient for staff and those we serve.
“Today’s economic pressures—from rising costs to reduced housing development—are increasing housing instability,” she said. “What gives me hope is the unwavering dedication of our Housing Services staff to compassionately serve those most in need.”
Outside of work, Amy is an avid gardener who enjoys family camping trips and being mom to her 13‑year‑old daughter.
852
HOUSEHOLDS MOVED TO PERMANENT HOUSING*
* Includes numbers for the Greater Puget Sound District and Compass Housing Alliance.
$3.13M
FINANCIAL HOUSING ASSISTANCE DISTRIBUTED**
** Includes assistance for housing services, asylum seekers, and youth homelessness programs.
By the Numbers
